Preferred Customer Program
Let us keep track of your septic for you
Regular maintenance protects your property and your investment, including extending the life of your septic system. Keep your home or business septic system on a schedule and you’ll save money down the road. It can even protect your family’s health.
Once a septic system is installed, it requires regular care and maintenance to keep it working to its best potential. Regular pumping, cleaning lateral lines, and removing debris are all part of keeping your septic system functioning at top efficiency. A poorly maintained septic system will quickly turn into a big, messy, and costly problem.
Put your septic maintenance on a schedule
We know you’re busy and it can be easy to forget when it’s time to have your septic tank serviced, including before holiday guests. By scheduling regular maintenance, you are making it easy to keep your home safe from damage and your family safe from the potential pathogens that enter the home when a poorly managed septic system backs up into the home or yard.
Membership covers more than reminders. Your system stays on a regular schedule, and you’re taken care of in emergencies. Members get:
- We use a multi-point checklist to verify your septic system’s health and function at the time you enroll and every single time we service the tank.
- You receive regular maintenance checks and services.
- If an emergency does come up, you have priority service over non-members (8 a.m. to 5 p.m. Monday-Friday and no overtime charges!).
- 10% off parts and labor on repairs the plan doesn’t cover.
- Regular pumping with a schedule made according to the agreement
- Program fees start as low as $20 per month
What the maintenance visits include
The Preferred Customer Program is the scheduled-maintenance membership. Benefits include a multi-point checklist at enrollment and at every service, regular maintenance checks, priority emergency service over non-members from 8 a.m. to 5 p.m. Monday through Friday with no overtime charges, 10 percent off parts and labor on non-covered repairs, and pumping on the agreement schedule. Program fees start as low as $20 per month.
The program also covers cleaning lateral lines when needed, adjusting flow equalization, and removing debris. Enrollment starts with a pump-out so the checklist isn't measuring a tank that's already full. A maintenance visit can report solids in the tank and the distribution box and can check how fast an effluent filter is filling.
Who the program is for
It's for homeowners and businesses in Northwest Arkansas who don't want to keep track of the pump interval. It schedules tank cleaning and gives priority repair if there's a problem. It isn't a substitute for a formal real-estate inspection report. Members also get 10% off parts and labor on non-covered repairs.
Preferred Customer Program members get priority service on weekdays, 8 a.m. to 5 p.m., with no overtime charges.
Questions
A checklist at enrollment and at each service, scheduled pumping, priority weekday repair with no overtime charges, and 10 percent off parts and labor on non-covered repairs.
Yes. Membership starts with a pump-out so maintenance isn't scheduled on a full tank.
Fees start as low as $20 per month.