Septic FAQ

The shop is 2523 Janda Dr., Rogers, AR 72756. The office is 4149 Cook Rd., Bentonville, AR 72713.

We're family owned. Co-owners are Jon Jouvenaux and Dave Davis.

Yes. We hold Arkansas licenses AR Septic Installers 0855111 and AR Septic Tank Pumpers 000042. Our legal name is WWJD Inc dba BBB Septic and Portable Toilets.

Licensed installers are certified in standard types of septic systems and advanced treatment options, including STEP (Septic Tank Effluent Pumping) systems. The same team also handles troubleshooting, pump replacements, tank replacements, and related repair work.

Each septic installation is unique but there are common milestones that you can expect.

1. First, a licensed Designated Representative gets your septic system design approved by the health department.

2. Once you approve our bid, an installer visits the site to plan where materials will go, see whether anything needs clearing, and check for anything that could get in the way of the install.

3. Installs often depend on the weather. It’s not that we mind getting wet. If we install your absorption lines in soil that’s too wet, the soil gets damaged and your system won’t drain right.

4. We have several install crews, so we can get you on the schedule with the shortest wait we can.

The Environmental Protection Agency recommends every 3-5 years and this is a reasonable time frame. In real life, it depends on a few things, like how many people live in your home, your diet, certain medical conditions, whether the garbage disposal is used like a trash can, or whether kids like to flush teddy bears and Barbie heads (true stories). If you can’t remember the last time it was pumped or if the seller of the home can’t tell you, then it is time to clean the tank. This is one of the most important things you can do to keep your septic system working. Need help figuring it out? Use our calculator to give you a more accurate estimate.

Pump-outs typically include tank pumping, disposal fee, one back-flush, and a peace of mind inspection.

Yes. Membership includes scheduled tank cleaning so you do not have to remember the interval, plus priority weekday repair if there is a problem. Program fees start as low as $20 per month.

Yes, on weekdays. Preferred Customer Program members get priority emergency service over non-members from 8 a.m. to 5 p.m., Monday through Friday, with no overtime charges. Anyone else can call during office hours, Monday to Friday 8:00am to 5:00pm, at (479) 271-0058.

Because a metal tank will collapse if we try to pump it. The fix is to replace it with a new tank.

Yes. We service STEP (Septic Tank Effluent Pumping) systems, the setup used in Cave Springs, Bethel Heights, and Elm Springs. Our licensed installers do the Step system maintenance and repairs, along with filtered pump vault maintenance and repairs, and it's all Step System Certified work. Call (479) 271-0058.

A visual inspection where we check baffles, look for signs of issues in the lateral field, and note the visible condition of the system.

It's the inspection with a pass or fail report. It's the one most often used when a house is being sold.

No. Wipes can clog pipes, damage pumps, and create septic system issues.

No. Grease and oils can clog pipes and interfere with proper septic function.

Excessive bleach, antibacterial products, drain cleaners, and harsh chemicals can harm the beneficial bacteria your system needs. Using an additive like Just Flush will help promote healthy system function and assist in breaking down organic waste within the tank. It is a septic-safe bacterial additive that we helped develop to support the natural bacteria balance inside your septic system.

No. Driving or parking on the tank or the lateral lines can damage them.

No. Structures, driveways, pools, patios, and sheds should not be placed over septic components.

Common warning signs include slow drains, sewage odors, wet or soggy spots in the yard, sewage backup, unusually green grass over field lines, or septic alarms sounding.

Pump regularly, conserve water, spread out laundry loads, avoid harmful chemicals, keep lids accessible, avoid flushing non-biodegradable items, and do not drive over the system.

It's a valve that switches the wastewater between sections of the drain field, so no one section gets overused.

Risers bring septic tank access lids to ground level for easier future maintenance and inspections.

Yes! For qualified areas, there are grants, low interest loans and programs that are a grant/loan combo. Check out these programs:

• Arkansas Septic System Remediation Program

• Illinois River Watershed Partnership remediation program

• USDA Rural Development grants program