FAQ

Why is BBB scheduled so far out for septic design services?

Quality work takes time and talent. We have an incredibly talented septic designer but we only have one. As the only full service septic company in the area, we have an excellent office support staff that answers every call received. The most common complement the Design Dept receives is gratitude for taking the call as they could not make contact with other designers. We offer to place the client on a waitlist which consistently contains a minimum of 100 names.

We would love to have more designers on our staff, but they are hard to come by, especially with all the new construction coming into Northwest Arkansas. We promise we will get to you, just please be patient with us. Quality takes time and quality is what you will get.

Contact us to get on the schedule for septic design services

What type of septic installation does BBB offer?

All of our licensed installers are certified in standard types of septic systems and advanced treatment options. We are also industry experts in troubleshooting, pump replacements, tank replacements and more.

What timeline can I expect for installation?

Each septic installation is unique but there are common milestones that you can expect.

  1. Must have an approved septic system design from the health department.
  2. After you approve the bid we sent, then a certified Installer does a site visit to plan for staging of materials, see if any clearing needs to be done, does he see any issues that would prevent installation, etc.
  3. Installation is often weather-dependent. Not because we don’t like to get wet, but because if we install your absorption lines in soil that is too wet, then the soil will be damaged and your septic system won’t drain correctly.
  4. We have multiple installation crews, allowing us to schedule a crew to provide the shortest wait time possible for your installation appointment.

Is your maintenance plan worth the money?

Yes. And we aren’t just saying that because it’s our maintenance plan! Our maintenance plan will give you peace of mind, save you time, and likely save you money. We schedule your tank cleaning so you don’t have to remember it and we give you priority repair service if there is a problem.

Find out the details of our septic maintenance program

How often do I need to have my septic tank pumped?

The Environmental Protection Agency recommends every 3-5 years and this is a reasonable time frame. The real world answer depends on a variety of factors such as the number of people in your home, your diet, certain medical conditions, whether the garbage disposal is used like a trash can, or whether kids like to flush teddy bears and Barbie heads (true stories). If you can’t remember the last time it was pumped or if the seller of the home can’t tell you, then it is time to clean the tank. This is one of the most important things you can do to keep your septic system working. Need help figuring it out? Use our calculator to give you a more accurate estimate.

I have a metal tank. Why won’t you pump it out?

A metal tank will collapse if we try to pump it. Call us to replace it, not pump it.

Are there any financial aid programs to help me fix my septic system?

Yes! For qualified areas, there are grants, low interest loans and programs that are a grant/loan combo. Check out these programs:

Have a question about septic? Get in touch

_____________________________________________________
A subsidiary of: WWJD, INC
Corporate Headquarters
WWJD, INC
4149 Cook Rd, Bentonville AR 72713
(479) 225-9800
info@bbbseptic.com
Monday: 8:00am – 5:00pm
Tuesday: 8:00am – 5:00pm
Wednesday: 8:00am – 5:00pm
Thursday: 8:00am – 5:00pm
Friday: 8:00am – 5:00pm
Saturday: Closed
Sunday: Closed
AR Septic Installers 0855111
AR Septic Tank Pumpers 000042
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