Septic FAQ

The shop is 2523 Janda Dr., Rogers, AR 72756. The office is 4149 Cook Rd., Bentonville, AR 72713.

Licensed installers are certified in standard types of septic systems and advanced treatment options. The same team also handles troubleshooting, pump replacements, tank replacements, and related repair work.

Each septic installation is unique but there are common milestones that you can expect.

1. Must have an approved septic system design from the health department.

2. After you approve the bid we sent, then a certified Installer does a site visit to plan for staging of materials, see if any clearing needs to be done, does he see any issues that would prevent installation, etc.

3. Installation is often weather-dependent. Not because we don’t like to get wet, but because if we install your absorption lines in soil that is too wet, then the soil will be damaged and your septic system won’t drain correctly.

4. We have multiple installation crews, allowing us to schedule a crew to provide the shortest wait time possible for your installation appointment.

The Environmental Protection Agency recommends every 3-5 years and this is a reasonable time frame. The real world answer depends on a variety of factors such as the number of people in your home, your diet, certain medical conditions, whether the garbage disposal is used like a trash can, or whether kids like to flush teddy bears and Barbie heads (true stories). If you can’t remember the last time it was pumped or if the seller of the home can’t tell you, then it is time to clean the tank. This is one of the most important things you can do to keep your septic system working. Need help figuring it out? Use our calculator to give you a more accurate estimate.

Pump-outs typically include tank pumping, disposal fee, one back-flush, and a peace of mind inspection.

Yes. Membership includes scheduled tank cleaning so you do not have to remember the interval, plus priority weekday repair if there is a problem. Program fees start as low as $20 per month.

A metal tank will collapse if we try to pump it. Call us to replace it, not pump it.

Yes. A septic inspection can help identify potential problems before purchasing a property.

A visual inspection where we check baffles, look for signs of issues in the lateral field, and note the visible condition of the system.

A formal inspection includes a pass/fail report and is commonly used during real estate transactions.

No. Wipes can clog pipes, damage pumps, and create septic system issues.

No. Grease and oils can clog pipes and interfere with proper septic function.

Excessive bleach, antibacterial products, drain cleaners, and harsh chemicals can harm the beneficial bacteria your system needs. Using an additive like Just Flush will help promote healthy system function and assist in breaking down organic waste within the tank. It is a septic-safe bacterial additive that we helped develop to support the natural bacteria balance inside your septic system.

No. Driving over septic tanks or lateral lines can damage the system.

No. Structures, driveways, pools, patios, and sheds should not be placed over septic components.

Slow drains, odors, wet spots, sewage backup, alarms sounding, or unusually green grass over field lines.

Pump regularly, conserve water, spread out laundry loads, avoid harmful chemicals, keep lids accessible, avoid flushing non-biodegradable items, and do not drive over the system.

A diversion valve helps alternate wastewater flow between sections of the drain field to prevent overuse.

Risers bring septic tank access lids to ground level for easier future maintenance and inspections.

Yes! For qualified areas, there are grants, low interest loans and programs that are a grant/loan combo. Check out these programs:

• Arkansas Septic System Remediation Program

• Illinois River Watershed Partnership remediation program

• USDA Rural Development grants program